Kuznetsov Digitizing & Embroidery Inquiry

Business/Personal Inquiry for Embroidery

Fill out the form below to order your items. Once submitted, we’ll send you a confirmation email.

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Thank you for your response. ✨

Items to Be Embroidered:(required)

By submitting this form, you acknowledge and agree to the following terms:

1. Quotes & Estimates

  • All quotes provided are based on the information submitted through this form.
  • Final pricing may vary depending on the final design, stitch count, item type, and material.

2. Design Files & Artwork

  • Customers are responsible for providing accurate, high-quality artwork files.
  • If design assistance or digitizing is required, additional fees will apply.
  • Kuznetsov Digitizing & Embroidery reserves the right to decline reproducing copyrighted or trademarked designs without written permission.

3. Production & Turnaround

  • Standard turnaround begins once final artwork and payments are approved.
    • Garments that are being provided will need to be available as well.
  • Rush orders may be accepted based on availability and may include an extra charge.

4. Approval Process

  • A proof or sample will be provided before full production. Approval confirms that details (colors, placement, spelling, etc.) are correct.
  • Once approved, Kuznetsov Digitizing & Embroidery is not liable for errors in approved designs.

5. Payment Terms

  • Deposits may be required to begin production.
  • Full Payment is due upon completion or prior to pick up/delivery unless otherwise arranged.

6. Cancellations & Refunds

  • Orders canceled after production has started will be subject to charges for work completed.
  • Custom embroidery is non-refundable once produced, except in cases of defect or error caused by Kuznetsov Embroidery.

7. Customer-Supplied Items

  • While all care is taken, Kuznetsov Digitizing & Embroidery is not responsible for damage to customer-supplied garments or materials during embroidery. It is suggested that for every type of garment or item, to supply 1-2 extra to account for machine error.

8. Pickup & Delivery

  • Customer will be notified when orders are ready. Items not picked up within 30 days may incur storage fees.

9. Use of Images

  • With permission, Kuznetsov Digitizing & Embroidery may photograph completed work for portfolio or marketing use.

10. Agreement

  • Submission of this form confirms that you have read, understood, and agree to these terms.